Frequently Asked Questions
Everything you need to know about your next favorite pair of underwear.
How do I find the right size for my Krakatoa Underwear?
We recommend checking our detailed Size Guide located on each product page. Our underwear is designed for a snug yet comfortable fit; if you are between sizes, we suggest sizing up for a more relaxed feel.
What makes your materials different from standard cotton?
Krakatoa utilizes high-performance micro-modal and specialized synthetic blends that offer superior moisture-wicking properties, breathability, and a 'second-skin' feel that lasts all day without bunching.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. Express shipping options are available at checkout if you need your order sooner.
What is your return policy on intimate apparel?
For hygiene reasons, we can only accept returns on unworn items in their original, sealed packaging within 30 days. However, we offer a 'First Pair Guarantee' where you can try one pair and if you don't love it, we will issue a refund or exchange without requiring a return.
How should I wash my Krakatoa Underwear to ensure longevity?
To maintain the integrity of the fabric and elastic, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or fabric softeners.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.